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Tickets KPI - Happy Fox

1

Navigate to https://support.teampremierpools.com/staff/tickets?view_id=1

2

Click 'Reports'

Click 'Reports'
3

Click on "Exports"

Click on "Exports"
4

Click dropbown

Click dropbown
5

Click on "KPI Reporting" saved export

Click on "KPI Reporting" saved export
6

Click start date

Click start date
7

Click end date

Click end date
8

Click on "Next"

Click on "Next"
9

Scroll down and click next - - all necessary fields are already checked

Scroll down and click next - - all necessary fields are already checked
10

Choose export as ".CSV" and click on "Save & Export"

Choose export as ".CSV" and click on "Save & Export"
11

Once completed, click on "Download"

Once completed, click on "Download"
12

Open the downloaded file and save as "BRAND (underscore) YYYYMM.csv"

to PFM Web/IT > Admin > KPI > Data Sources > Happy Fox

Open the downloaded file and save as "**BRAND** (underscore) **YYYYMM**.csv" to PFM Web/IT > Admin > KPI > Data Sources > Happy Fox